Refund policy

Refund Policy

Mindofjulia Sàrl (CHE-234.990.532), Renens, Switzerland. Contact: help.mindofjulia.com

General policy
All sales are final. Due to the nature of digital products, we do not offer returns or refunds once a file has been purchased and delivered.

Defective files — Swiss warranty
If your file is corrupted, fails to download, or is materially different from its description, please contact us within 30 days at help.mindofjulia.com. We will resolve the issue promptly by providing a working replacement file. This does not constitute a general right of return.

EU customers — right of withdrawal
If you are located in the European Union, you have a statutory 14-day right of withdrawal. However, this right does not apply to digital content where you have given prior express consent to immediate delivery and acknowledged that you thereby lose your right of withdrawal. By completing your purchase, you confirm that you have requested immediate access to your digital files and that you understand this waives your right of withdrawal upon download. If you have not yet downloaded your file, you may request a refund within 14 days of purchase by contacting us at help.mindofjulia.com.

Incorrect purchase
Please read the product description carefully before purchasing. We do not offer refunds for accidental purchases or change of mind on downloaded files.